TECHNOLOGY

Technology

We utilize the latest state of the art cloud based collections platform to provide our clients with the most capabilities and flexibility. Cloud based systems let us stay current with the latest innovations without the restrictions of cumbersome legacy systems.

Collection Software Platform

BEAM™ is a debt management and collection software platform with the most comprehensive end to end functionality for collections, recovery, outsource vendor management, debt purchasing and performance auditing software available today. The software solution is a CLOUD based environment and provides exceptional security features that protects customer and client information.

Technology Integration

BEAM™ interfaces with industry leading information service providers to help ensure the our agents have access to the latest data available for all phases of debt cycle management. Triggering events strategically in real-time, BEAM helps our operations team determine the best course of action for an account.

Technology and Tools

BEAM™ provides a fully integrated suite of computer telephony tools, allowing for click to dial, call recording, intelligent dialing campaigns, and inbound screen popping for our agents.

Data Analytics

BEAM™ software provides our Operations team with sophisticated data analysis capabilities to facilitate inventory management, data mining and viewing the business in terms that are meaningful.

Compliance

BEAM™ assists with managing to the ever-changing regulatory environment by storing our data in SASE No. 16, IAASB ISAE 3402 and ISO/IEC 27001: 2005 certified data centers

Telephony Solution

We have deployed industry leading cloud based ACD, call routing and self-service IVR technology from NICE inContact to give our agents the tools they need to service our clients effectively

Our calling environment is integrated with Gryphon compliance technologies to assure we are in sync with regulations