Across the organization, from the most senior position to the critical front line associate, we treat each other with mutual respect and engage in amicable conversations that result in realistic and fair resolutions.
We are responsible professionals with high expectations for integrity and compliance of all laws and regulations at every level within our organization. EBG takes ownership and accepts accountability for achieving excellence and fulfilling our commitments to each other, our clients, and every consumer serviced.
We acknowledge the consumer’s financial challenges and will provide a practical path to regaining control of their credit obligations and performance
We engage consumers in a manner that creates goodwill, trust, and accountability; fostering a team approach to debt management and problem solving.
We communicate with consumers in the manner of their choosing and in compliance with CFPB and FDCPA standards.
We protect the client’s brand as a valued and compliant servicing partner, while delivering significant operating efficiencies and superior results.
We develop consumer focused solutions that will allow the consumer to add credit obligations back on their monthly pay-list.